![]() ![]() The suggestion that I should purchase the filter myself from AutoZone and return for a meager $10 discount further underscored the lack of professionalism and respect. It became evident that his previous actions were all part of a deliberate scheme to provoke and frustrate customers. He claimed that the shop did not have the specific filter required for my 2020 BMW X1, knowing full well that they had no intention of providing the service. However, after a brief absence, he returned with an apology, or rather a pretense of one. The intentionality behind their actions was clear and deeply disconcerting.įinally, when it was my turn, the Hispanic attendant took my information and provided me with a quote of $156 for the oil change. They exchanged knowing glances with smirks on their faces, indicating a deliberate attempt to disrupt my experience and make me angry. However, during this process, I couldn’t help but notice an unsettling exchange between the attendant guiding me and the same Hispanic employee. After enduring a total wait time of 45 minutes, another employee signaled for me to move forward. BEWARE!!!!!Īs the minutes dragged on, my frustration grew. This first time service was very bad and I should have stuck with my car dealer, at least they take responsibility for mistakes. I will NEVER EVER step foot in Valvoline Oil Change location ever ever ever again. Evidentially they sold me a bad windshield wiper and they refuse to take responsibility of it. I have never heard of a windshield wiper lasting for only two months, I mean this is suppose to be a BOSCH wiper and not suppose to break off. I have been driving since I been 16 years old and never in my entire life experience something like this. He must have spoken to someone 'cause he went in the office and came back and told me that because I had this installed two months ago it wasn't their fault on the install and there was nothing he could do about my windshield. I was directed to Bay 1 and the guy with the little afro was very nice and was apologetic and the other guy I believe was the manager or supervisor did install a new windshield wiper at no cost but my concern was my windshield 'cause now it is damage. ![]()
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